Welcome to Fair Harbor’s FAQ page! We’ve compiled answers to the most common questions about our coastal-inspired activewear, shipping policies, and more. Whether you’re prepping for surf season or building your adventure-ready wardrobe, we’re here to help.

About Our Products

What makes Fair Harbor products special?
Our performance swimwear and activewear are sustainably crafted with the coastal adventurer in mind. From our signature Bungalow Trunks to our moisture-wicking fabrics, every piece is designed with attention to detail and built to withstand your sun-soaked adventures.
What inseam lengths do you offer for swimwear?
We offer a range of inseam options to suit every preference: 5″, 6″, 7″, 8″, and 10″. Whether you prefer shorter trunks for maximum mobility or longer coverage for active days, we’ve got you covered.
Do you offer products for the whole family?
Absolutely! Our collections include options for Men, Kids, and family packs like our popular Bayberry and Anchor Packs. Explore our “Packs” section for coordinated styles perfect for your next family beach day.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account to track your orders and save your preferences for faster shopping next time. We don’t require accounts for purchases, but having one makes future orders breeze.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.

Shipping & Delivery

Where do you ship?
We ship our coastal-ready gear worldwide, excluding some Asian and remote regions. Our headquarters in Placerville, CA serves adventurers from Malibu to Switzerland and beyond.
What are my shipping options?
Choose between:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
Free Shipping (orders over $50 via EMS): 15-25 business days after processing

All orders take 1-2 business days to process before shipping.
How can I track my order?
You’ll receive tracking information via email as soon as your moisture-wicking fabrics hit the road (or waves!). If you haven’t received your tracking details within 3 business days, check your spam folder or contact us at [email protected].

Returns & Exchanges

What’s your return policy?
We offer easy returns within 15 days of delivery if your gear doesn’t fit your adventure lifestyle perfectly. Items must be unworn, unwashed, and in original condition with tags attached.
How do I initiate a return?
Email our customer crew at [email protected] with your order number and which items you’d like to return. We’ll provide return instructions and address any questions about sizing or exchanges.
When will I receive my refund?
Once we receive your returned items, we’ll process your refund within 5 business days. Refunds are issued to your original payment method and may take additional time to appear in your account.

Still Have Questions?

Our customer crew is always ready to help you prepare for your next coastal adventure. Reach out to us at [email protected] or visit our contact page for more ways to connect.

Now that your questions are answered, why not explore our coastal-inspired collections? The water’s fine!